Privacy Policy

This Privacy Policy (“Policy”) explains how the Platform collects, uses, maintains, and discloses user information. It also outlines our data practices, user privacy rights, and choices regarding personal information. This Policy applies to all users of the Platform, referred to as “Learners,” “You,” or “Your.” The services provided through our website and applications, including courses, content, instructor support, training platforms, and other related activities (collectively, the “Services”), are offered under the brand name EMC (Error Makes Clever) by Nxtspire Education Private Limited (“Company,” “we,” “us,” or “our”). By using the Platform, You acknowledge that You have read and understood this Policy and agree to its terms. If You do not agree with this Policy, please refrain from using the Platform.

a. Personal Information

“Personal Information” refers to information that identifies a Learner, including first and last name, identification number, email address, age, gender, location, photograph, and/or phone number provided during registration or thereafter on the Platform.

“Sensitive Personal Information” includes:

• Passwords and financial data (except the truncated last four digits of credit/debit card).
• Health data.
• Official identifiers (biometric data, Aadhaar number, social security number, driver’s license, passport, etc.).
• Information about sexual life, sexual identifier, race, ethnicity, political or religious belief or affiliation.
• Account details and passwords.
• Other data categorized as sensitive under applicable Data Protection Laws (GDPR, CCPA, IT Rules 2011, etc.).

The term “Personal Information” includes “Sensitive Personal Information” where applicable.

b. Information We Collect

We may collect both personal and non-personal identifiable information in various ways:

1. Personal Identifiable Information

Examples: name, email address, phone number. Collected voluntarily to enable access to the Platform or services/products.

2. Non-Personal Identifiable Information

Examples: browser name, language preference, referring site, date/time of access, operating system, ISP.

3. Cookies

Cookies help enhance your experience. You may configure your browser to refuse cookies, but some Platform functions may not work properly.

c. How We Use and Share Information

• Provide access to the Platform and services/products, including customer support, order fulfillment, verification, and resolving issues.
• Improve and maintain the Platform and safety, including fraud and misuse prevention.
• Communicate with You about orders, offers, products, services, and receive feedback. You can unsubscribe anytime.

We do not sell or trade your Personal Information. Aggregated, non-identifiable data may be shared with partners or affiliates.

d. Your Choices

• Limit the information you provide or update/delete your information.
• Limit the communications you receive from us.
• Reject or remove cookies, noting that some services may not function without cookies.

e. Your Rights

• Right to Confirmation and Access: Access your Personal Information.
• Right to Correction: Rectify or update inaccurate or incomplete information.
• Right to be Forgotten: Restrict or prevent disclosure under certain circumstances.
• Right to Erasure: Request removal of your Personal Information, which may delete your account permanently.

f. Protection of Your Information

Measures include:

• Disclosure only to employees, contractors, or affiliated organizations on a need-to-know basis, bound by confidentiality.
• Disclosure in response to court orders or governmental requests, or to protect rights, property, or safety.

g. Third-Party Websites

Links to external websites are not controlled by us. We are not responsible for third-party privacy practices.

h. Cross-Border Data Transfer

Your information may be stored and processed in India and other countries. By using the Platform, you consent to transfer across borders.

i. Data Retention

Information is retained as long as required for business or legal purposes. Anonymization may be applied to publicly shared information.

j. Modifications to Privacy Policy

Policy may be revised; the “updated date” will be reflected on the Platform. Users are encouraged to review regularly.

Grievances

For privacy concerns, exercising rights, or grievances, email: errormakesclever@gmail.com

Country-Specific Rights

1. India

• Right to Confirmation and Access
• Right to Correction
• Right to Data Portability
• Right to be Forgotten
• Right to Erasure

2. UK/EU/EEA (GDPR)

• Right to Access
• Right to Rectification
• Right to Erasure
• Right to Object to Processing
• Right to Restrict Processing
• Right to Data Portability
• Right to Not be Subject to Automated Decision-Making (Profiling)
• Right to Complaint to Supervisory Authority

3. California (CCPA)

• Right to Access Personal Information
• Right to Know Categories of Personal Information Collected
• Right to Opt-in/Opt-out of Marketing
• Right to Equal Services Without Discrimination
• Right to Request Deletion

Submission of requests, verification, authorized agents, excessive requests, and non-discrimination provisions apply as per CCPA.